Shopping Cart
Quantity in Cart: 0 - $0.00

Our Sales Policy

 
 

Cancellation - For wholesale purchase, cancellation notice must be submitted either by phone/email no later than 12 hours after the order is placed. During this period if an order has not been sent to the warehouse for processing yet then we can cancel the order. However, due to the high cost of fulfillment and restocking operations, if the order has already gone into the processing period but before shipping then any cancellation will incur a 25% restocking fee. We advised our customers to please make sure you identify the products that you wish to purchase before completing the transaction.

Backorder/Out of stock items - Please note that due to our large selection of products and fast overturn rate, it is sometimes not possible for us to fulfill 100% of the order. The missing items are either out of stock or in backorder/discontinued status. We will ship out whatever we have in stock and will ONLY charge on the products that we have shipped out. You will NOT be charged for the items that are out of stock or backorder/discontinued and the shipping cost will be adjusted accordingly.

Special Orders - Special or custom order requested by the customer will not be refundable or exchangeable unless product is damaged during transit. Order with special order status will be communicated to the customer for approval prior to processing.

Pre-Sale items - In order to provide the latest and the most trendy fashion products to our customers we sometimes offer presale items. These are the items that are still in the manufacturing stage but we will like to give our customers a chance to reserve them before they become available. Note: Please do not place an order with both presale and regular items in it as it will delay the delivery of the regular in stock items. For Presale item you will be charged only when we ship out the items. Product Condition - All products are examined and sold NEW to our customers. We work closely with our suppliers and warehouses to get the latest and newest product to you. Please note that the package box may be sometime distorted due to shipping conditions beyond our control.
Order Processing – Once your order is approved, we will ship out your order within 24 hours. Your shipping methods "Ground, 2nd Day, Next Day Air, International Priority, Canada/Puerto Rico" will apply after we have processed your order.

In Stock Status – We have synchronized our website with our inventory system therefore if an item is out of stock our website system will inform you of the status. You will not be able to add quantity of an item more than what we have on hand in order to ensure you will get what you have ordered.

Order Status - Order status are updated on an ongoing basis. Pending Approval means that the order has not been approved for processing yet. We will need to verify some information such credit card verification, shipping cost estimation, payment information, etc before we can approve the order. Pending Fulfillment means that we have sent your order to the warehouses for processing. Pending Bill means we have packed your order but we have not charged for it yet.

Pricing - All prices are subject to change without prior notice. Liability - Russell's Jewelers will not be responsible or liable for any labor, or incidental or consequential damage of any kind as the result of the product usage. Buyer shall assume the responsibility for operating the product in a safe manner and acknowledge any product risk. In no event shall our liability exceed the cost of the goods.

International (Non-USA) Customers please note: Buying from the USA to your country is considered as importing therefore your Government will impose import duties and taxes on your order.  We do not charge this duties and taxes on your order therefore it is your responsibility to pay for these fees when the order arrives in your custom and excise department.  Please contact your local custom office for more details regarding importing. 

THESE TERMS, POLICIES AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.

 
 

Russell's Jewelers - Beverly Hills, California - Always More to Discover