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Return & Exchange

 
 

Returns & Exchanges within 30 days for any reason!
except engraved, personalized, and clearance items

We at Russell's Jewelers - Beverly Hills, CA. want you to be completely satisfied with the jewelry that you receive from us. If for whatever reason you are not completely satisfied with your purchase you may return or exchange your jewelry within 30 days of date purchased. The jewelry must be returned in its original condition for a refund or exchange. Engraved items, personalized items and clearance sale items are not returnable or exchangeable. To return jewelry to Russell's Jewelers, please follow the steps below.

1. For an exchange, indicate on the invoice what you wish to exchange the your returned jewelry for. Your account will be credited for the amount of the returned jewelry, and then charged for the replacement jewelry item. Be sure to include the jewelry item name, number, and price. It is very important to include your daytime phone number in case we have to contact you. In order to receive a refund or exchange, the jewelry must not show any signs of damage, wear or alteration. Please note items that have been sized by us at the customers request can not be returned since they have been altered.

2. Please indicate a reason for your return on the invoice that was included with the shipment of jewelry. Your feedback is very important to us! Contact Us

3. Place all the original packaging in the return box, including your jewelry item, box, pouch, any free gift and a copy of the invoice.

4. Write the word EXCHANGE or RETURN on the outside of the package, to indicate the type of processing. You may return or exchange any item except "Final Clearance" items or custom engraved items for any reason, within 30 days of your purchase. Please call us so we may issue you a RMA number for your returns or exchanges.

5. YOU MUST SHIP TO US VIA THE US POSTAL SERVICE. We recommend using Delivery Confirmation to track the delivery status of your package and you must apply postage to the returned package.

6. Once your jewelry return is received, it will be processed within 10 business days. Russell's Jewelers will not be responsible for loss or damage of return shipments. A credit will be issued to your original method of payment within 15 business days of receiving your returned jewelry item. Once the adjustment has been made to your credit card account, you will receive an email confirming that transaction.

7. If your purchase entitled you to free shipping based on the total of your order, and your returns drop the total of your order below the threshold that allowed you to have free shipping, we will charge you for the shipping cost of the original order.

8. If your purchase entitled you to a free gift based on the total of your order, and your returns drop the total of your order below the free gift threshold, we ask that you return the gift. If you would like to keep the gift, we would charge you the value of the gift, which is stated on our free gift offer.

If you need to return jewelry to us, please address the package like this:

Russell's Jewelers - EXCHANGE or RETURN w/RMA #
9038 Wilshire Blvd.
Beverly Hills, CA, 90211

You can request a RMA number by sending an email to Returning & Exchanges

 with the following information:

Your name
Your phone number
Your billing address
Your e-mail address
Your original order number
Reasons for returning the item

 
 

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